Shipping Policy

 

We ask you to allow 2-5 business days for pre made gift boxes and items, and up to 10 days for personalised items for processing before your order is posted out. This processing time is subject to change and may be extended during busy times. At times, your order may be ready for dispatch within the same day as ordering.

 

Free Shipping

We offer free Standard Shipping for all orders over $140 via Australia post. If you require a signature or express on an order over $140, please select this at checkout for an additional cost.

 

Standard Shipping

Gift Boxes - Standard shipping parcels are sent via Australia Post at flat rate of $12.95. Standard shipping takes 1-6 business days for NSW orders and 6-10 business days for all other Australian states. 

Other products - Standard shipping parcels are sent via Australia Post at flat rate of $9. Standard shipping takes 1-6 business days for NSW orders and 6-10 business days for all other Australian states. 

All parcels will be left at the recipients address when choosing Standard Postage. Please choose Standard with Signature Required if you don’t want your parcel left. 

Express Shipping

Gift boxes - Express shipping parcels are sent via Australia Post at flat rate of $18.95.

Other items - Express shipping parcels are sent via Australia Post at flat rate of $14.

Local Delivery

We offer local delivery to selected suburbs in Newcastle and Lake Macquarie. Please look at our Local Delivery Areas to see if we deliver to your required suburb. If we don’t, please send us an email or message on Instagram and we can chat!

All local delivery orders with remade gift boxes and items will be delivered within 2-5 business days, and within 10 business days for personalised items.

All items will be left at the delivery location in a safe place if the recipient is not available.


Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. Where providing a work address, please always include the level (if a multi storey building) and the name of the company as your item may not be delivered by Australia Post if the address is unclear. 

If an incorrect or incomplete address has been entered and we are not notified immediately, you will be charged again for the shipping option of your choice.

Please note that the delivery times specified are approximates and we cannot guarantee delivery times.