Billi and Co
Mini Heat/Cool Pack
These cute heat packs are an essential to soothe the aches and pains of the body. Measuring 12cm x 17cm, the heat and cool pack is 100% natural and filled with Australian grown lupins, making them non-toxic.
- Microwave for 60 seconds.
- Carefully remove from microwave and shake around to disperse the heat evenly.
- If not hot enough, microwave in extra 20 second intervals to achieve the desired temperature.
- For use as a Cool Pack, place it in an air tight bag and store in the freezer.
-This is a guide only and heating times may need to be adjusted based on your microwave wattage.
-Please take care when using and heating your heat pack. DO NOT OVERHEAT. Do not leave unattended when microwaving. May cause burns.
We ask you to allow 2-5 business days for your order to be processed, and up to 10 business days for personalised items for processing before your order is posted out. This processing time is subject to change and may be extended during busy times. At times, your order may be ready for dispatch within the same day as ordering.
We offer free Standard Shipping for all orders over $150 via Australia post.
Shipping is at a flat rate of $10, Australia wide. Standard shipping takes 1-6 business days for NSW orders and 6-10 business days for all other Australian states. This is an estimate from Australia Post and is subject to change.
Once the package leaves our hands, we are not responsible for any shipping delays
All parcels will be left at the recipients address when choosing Standard Postage.
Express shipping parcels are sent via Australia Post at flat rate of $15.
Local Pick Up
We offer local pick up to Newcastle, Lake Macquarie and surrounding areas.
once your order is ready, you will receive an email to arrange a date and time to collect your order.
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. Where providing a work address, please always include the level (if a multi storey building) and the name of the company as your item may not be delivered by Australia Post if the address is unclear.
If an incorrect or incomplete address has been entered and we are not notified immediately, you will be charged again for the shipping option of your choice.
Please note that the delivery times specified are approximates and we cannot guarantee delivery times.
Where are your products from?
Our products are sourced from local, small, and Australian businesses that align with our brand. We aim to source products that can be used for long periods of time, can be passed on to others, and that are packaged in reusable or eco friendly materials.
How will my order be packaged?
We use cardboard boxes for our packaging. Paper shred, hex paper, or tissue paper surrounds the products.
If you are sending the package as a gift to the recipient, we can gift wrap your order in brown paper finished with a twine ribbon. All of these items can be reused or recycled.
When shipping, we use bags that are compostable or recyclable.
We aim to reduce our waste as much as possible, therefor some items may be packaged in items such as bubble wrap, paper and cardboard that we have received our products in.
What sustainable practices do you have?
Sustainability is very important to us!
Our cardboard gift boxes can be reused for storage, or safely disposed in the recycling bin.
Our paper fill can be safely disposed in the recycling bin.
All items purchased will be posted in compostable shipping bags.
We will also use any packaging that we have received to reduce waste.
Can I add a personalised message?
Yes! If you would like to add a personalised message please add this in the notes section.
How much does postage cost?
Please refer to our Shipping Policy here.
Do you offer local delivery?
We do not offer local delivery, however we do offer local pick up from Newcastle NSW 2287. Use code LOCAL at checkout. Once your order is complete you will be contacted to arrange a time to pick up.
How long will my order take to be delivered?
We ask you to allow 2-5 business days for processing before your order is posted out. Personalised items will be recessed within 10 business days. This processing time is subject to change and may be extended during busy times. At times, your order may be ready for dispatch within the same day as ordering.
Do you ship overseas?
At this point, we do not offer shipping overseas.
Please refer to our Refund Policy here.
What is your returns policy?
We do not offer refunds for change of mind. Please select carefully!
What if my items are damaged?
If any goods arrive damaged, take a photo and please contact us via the 'Contact Us' page.